Disclaimer
The content of this website (the “Content”) is the copyright of Fly to Blue Ltd. The Content may not be used, sold, licensed, transferred, copied or reproduced in whole or in part in any manner or from or in or on any media to any party without the prior written consent of Fly to Blue Ltd.
We make every effort to ensure that the information contained on our website and in our marketing, material is accurate and up to date. However, the information about our accommodation providers can change and errors can regrettably occur. We reserve the right to amend and/or give notice of any substantial changes at the time of booking and recommend that you accept the responsibility of conducting independent research or contact one of our trained travel team should you wish to clarify any information.
Booking Terms & Conditions
These Booking Conditions, together with our privacy policy and any other written information we brought to your attention before we confirmed your booking, apply to your booking with Fly to Blue Ltd, a company registered Türsab Association of Turkish Travel Agencies trading as “Fly to Blue” (“we” or “us”). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
We act in the following capacities: as a package holiday organizer and as a booking agent for hotel-only bookings. Our obligations to you may vary depending on which arrangements you book with us and we have tried to set them out below as clearly as possible. Section A applies to bookings where we act as an agent and Section B applies to package holiday bookings organized by Fly to Blue Ltd. Section C contains the terms which will apply to all bookings.
SECTION A: HOTEL-ONLY BOOKINGS WHERE WE ACT AS AGENT
This section applies to hotel bookings we make for you when acting as agent and should be read in conjunction with Section C below.
Your contract
Fly to Blue Ltd acts as a booking agent for the hotel(s) it books on your behalf. When you make a booking, you are entering into a contract with the hotel via Fly to Blue Ltd, not with Fly to Blue Ltd itself. As an agent, we accept no responsibility for the acts or omissions of the hotel or for the services provided by the hotel. The hotel’s terms & conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them.
Payment
For all bookings, Fly to Blue Ltd will take a credit card number that is forwarded securely to the hotel to guarantee your booking.
Any advance deposits, additional fees or charges will always be clearly marked before you make your booking. Once paid, these deposit payments, additional charges and fees are non-refundable in the event of cancellation.
Your booking is confirmed and a contract between you and the hotel will exist when we send you confirmation on their behalf. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. As we act only as a booking agent, we have no responsibility for any errors in any documentation except where an error is made by us.
Where an offer of availability is made by the hotel, your booking is not confirmed until you receive a booking confirmation. We, therefore, advise you to accept the offer as soon as possible after receipt in order to make a firm booking. You will be notified by email within 24 hours whether your booking has been confirmed. It is your responsibility to contact Fly to Blue Ltd if a confirmation email has not been received.
All currency conversions are based on data from our hotel room supplier “Amadeus” and are only valid on the date of booking as a guideline. Payments are taken by hotels in the hotel’s local currency and may be subject to exchange-rate fluctuations (depending on the date charged) and charges from your bank or credit card issuer for which we have no liability. If you wish to avoid this by fully prepaying your booking to us in your preferred currency, please ask at the time of booking.
Please note: any applicable VAT/taxes may be subject to change at any time.
Hotel’s Amendment & Cancellation Policy
If you wish to amend or cancel a confirmed booking, you must contact us. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the hotel. In all cases, once the booking is confirmed, you are subject to the terms and conditions of that hotel’s cancellation policy. Please note that most hotel cancellation policies change depending on the room type and room rate chosen.
Hotel cancellation policies may outline a period before check-in when cancellations will be subject to payment of a cancellation charge. This period does not include the day of arrival – so, for example, a cancellation policy of ‘24 hours’ means a reservation must be cancelled at least 24 hours before the hotel’s stated check-in time on the day before arrival to avoid the penalty. Any cancellations must be made by emailing or phoning Fly to Blue Ltd as soon as possible.
Where applicable, refunds will be made by the same method used to pay for the booking. Any payment made by credit card will be returned to that card. Please note that all deposit payments and additional charges paid at the time of booking are non-refundable.
Any changes to a booking that involve the addition of sequential nights to a stay will be considered an amendment to the original booking, regardless of whether the extra nights are booked by the person who made the original booking, or by another guest with whom they are staying.
Changes and Cancellations by the hotel
We will inform you as soon as reasonably possible if the hotel needs to make a significant change to your confirmed booking or to cancel. We will also liaise between you and the hotel in relation to any alternative arrangements offered by the hotel, but we will have no further liability to you.
Accuracy of prices & descriptions
Fly to Blue Ltd cannot be held liable for errors or omissions in bookings or pricing, either made by the hotel, or as a result of system failure of any kind. We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur. You must check the price of your chosen arrangements at the time of booking.
We do our utmost to ensure all Fly to Blue Ltd hotel information is accurate, however, hotel facilities may change at any time and any opinions expressed are subjective.
Our responsibility for your booking
Your contract is with the hotel and its terms and conditions apply. As an agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we earn on your booking (or the appropriate proportion of this if not everyone on the booking is affected).
We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
Our exclusive deals & offers
Bookings for Fly to Blue Ltd exclusive hotel offers, or promotions are subject to the terms and conditions set by the hotel for its particular offer. All offers are on request and subject to availability which may change at any time. Offers may be subject to blackout dates which may be amended by the hotel at any time and which may not be specified on our website. They must be booked via The Fly to Blue Ltd and cannot be reserved online.
Some hotels will require a deposit or full prepayment on booking, which may be non-refundable in case of cancellation. Any special terms will be stated on the booking and included in your confirmation. Hotel offers and promotions (and any applicable terms and conditions) are frequently added or amended, and will therefore only apply to completely new bookings. Reservations made before the start of the offer or promotion cannot be cancelled and rebooked at a lower rate.
Complaints
Because the contract for your arrangements is between you and the hotel, any queries or concerns should be addressed to them. If you have a problem during your stay, this must be reported to the hotel immediately. If you fail to follow this procedure, there will be less opportunity for the hotel to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.
If you still wish to complain when you return home, you can contact us, and we will liaise between you and the hotel in order to try to resolve your complaint. Please note that we do this as part of our customer service to you and as a gesture of goodwill only. We do not accept responsibility for dealing with complaints, nor do we have any liability for refunds or compensation.
Visa, passport, and health requirements
It is your own responsibility to ensure compliance with immigration, visa and health requirements for you and your party. Fly to Blue Ltd does offer an advice and guidance service, for a fee, in support of obtaining all visa, passports and health requirements. This does not transfer responsibility to Fly to Blue Ltd. Fly to Blue Ltd does not assume any prior information on nationality and documentation for you or your party. You are responsible for providing this information to Fly to Blue Ltd prior to booking confirmation. In any event that travel is cancelled due to inadequate documentation, the 100% of the travel cost will be payable, regardless of cancellation time. Visa, passport, and health requirements may change, and you are therefore strongly recommended to check the up to date position with the supplier of the arrangements, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before departure.
Bookings handled for third parties
For package bookings in which Fly to Blue Ltd acts as an agent for third parties, the terms, and conditions of those third parties may also apply to your booking and you should read these carefully as they may limit or exclude their liability to you.
SECTION B: PACKAGE HOLIDAY BOOKINGS
This section applies to package holidays organised by Fly to Blue Ltd and should be read in conjunction with Section C.
Fly to Blue Ltd Package Holidays
Where you book one of our package holidays consisting of flights (or other transport arrangements), accommodation, transfers, and any other tourist services accounting for a significant proportion of the holiday organised by Fly to Blue Ltd and sold to you at an inclusive price, you have booked a Fly to Blue Package Holiday. Your payments will be protected in accordance with the Package Travel, Package Holidays and Package Tours Regulations 1992 and Fly to Blue Ltd accepts responsibility as the organiser of this holiday.
Booking and Paying For Your Package Holiday
A booking is made with us when you pay us a deposit (or full payment if you are booking within 90 days of departure) and we issue you with a booking confirmation. We reserve the right to return your deposit and decline to issue a confirmation at our absolute discretion. A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation that will confirm the details of your booking and will be sent to you or your travel agent.
The balance of the cost of your arrangements (including any applicable surcharge) is due not less than 90 days prior to scheduled departure. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out below will become payable.
If we do fail financially, any money held at that time by the agent or subsequently accepted from the consumer by the agent, is and continues to be held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us.
Pricing
All currency conversions for your travel arrangements are based on data regulated by the financial conduct authority, and supplied by Google, through SIX Financial Information, who set prices in relation to the Foreign Exchange Market and are only valid on the date of quotation as a guideline and these only apply at the time of booking. Prices quoted to you are subject to change in reference to exchange rate fluctuations and so quoted prices are only accurate on the day received.
We reserve the right to amend the price of unsold holidays at any time and correct errors in the prices of confirmed holidays.
The price of your confirmed holiday is subject at all times to variations in:
(i) transportation costs, including the cost of fuel; or
(ii) dues, taxes, or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports; or
(iii) the exchange rates used to calculate your arrangements.
Such variations could include but are not limited to airline cost changes which are part of our contracts with airlines (and their agents), cruise ship operators and any other transport providers.
No changes will be made to the price of your confirmed holiday within 30 days of your departure nor will refunds be paid during this period, notwithstanding additional services requested by the client.
Changes by You & Transfer of Booking
If you wish to change any part of your booking arrangements after our confirmation invoice has been issued, you must inform us in writing as soon as possible. This should be done by the first named person on the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to payment of an administration fee of £100 per person per change as well as any applicable rate changes or extra costs incurred as well as any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. You should be aware that these costs could increase the closer to the departure date that changes are made, and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable as outlined below.
If any member of your party is prevented from travelling, that person(s) may transfer their place to someone else (introduced by you and satisfying all the conditions applicable to the arrangements) providing we are notified not less than 28 days before departure and you pay an amendment fee of £100 per person transferring, meet all costs and charges incurred by us and/or incurred or imposed by any of our suppliers and the transferee agrees to these booking conditions and all other terms of the contract between us. If you are unable to find a replacement, cancellation charges as set out below will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.
Note: Certain arrangements may not be amended or transferred after they have been confirmed and any alteration will incur a cancellation charge of up to 100% of that part of the arrangements.
If you cancel your booking
If you or any other member of your party decides to cancel your confirmed booking you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it. Since we incur costs in cancelling your arrangements, you will have to pay the applicable cancellation charges up to the maximum shown below. The cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges which are not refundable in the event of the person(s) to whom they apply cancelling:
Period before departure within which notice of cancellation is receive by us in writing
Cancellation charge as a % of total booking price*
90 days or more:
Loss of deposit
50-89 days:
65%
30-49 days:
75%
7-29 days:
95%
Less than 7 days:
100%
*In some cases, the deposit may be a higher amount to secure your arrangements, this will be non-refundable, and the charges will be added to the cancellation charges above.
We will deduct the cancellation charge(s) from any monies you have already paid to us.
Note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation will incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above.
If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges from your insurance provider.
If you are supplied with a contract for an aspect of your trip, the cancellation and refund policy will be set out in this signed document which will supersede the above.
If We Change or Cancel
As we plan your holiday arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.
Changes: If we make a minor change to your holiday, we will make reasonable efforts to inform you or your travel agent as soon as reasonably possible if there is time before your departure, but we will have no liability to you. Examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. Please note that carriers such as airlines used in the brochure may be subject to change.
Occasionally we may have to make a major change to your confirmed arrangements. ” Examples of “major changes” include the following, when made before departure:
A change of accommodation area for the whole or a significant part of your time away.
A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.
A change of outward departure time or overall length of your arrangements of twelve or more hours.
A change of UK departure airport, as long as that change is not from one London airport to another London airport. London airports are Heathrow, Gatwick, Stansted, Luton, and London City.
A significant change to your itinerary, missing out one or more destination entirely.
Cancellation: We will not cancel your travel arrangements less than [90 days] before your departure date, except for reasons of force majeure or failure by you to pay the final balance. We may cancel your holiday before this date if, e.g., the minimum number of clients required for a particular travel arrangement is not reached.
If we have to make a major change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:
i (for major changes) accepting the changed arrangements; or
ii accepting an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value).
You must notify us of your choice within 7 days of our offer. If you fail to do so we will assume that you have chosen to accept the change or alternative booking arrangements.
Compensation: If we cancel or make a major change less than [90 days] before departure, we will pay compensation as detailed below.
Period before departure when a major change or cancellation is notified to you.
Compensation payable per person
90 days or more
£0.00
50-89 days
£25.00
30-49 days
£35.00
7-29 days
£40.00
Less than 7 days
£50.00
IMPORTANT NOTE: We will not pay you compensation in the following circumstances:
where we make a minor change;
where we make a major change, or cancel your arrangements more than [90 days] before departure;
where we have to cancel your arrangements as a result of your failure to make full payment on time;
where the change or cancellation by us arises out of alterations to the confirmed booking requested by you;
where we are forced to cancel or change your arrangements due to Force Majeure.
Please note: where accommodation with a higher price than the original accommodation is offered by us and accepted by you, the difference in price will be deducted from any compensation payable. In no case will we pay compensation if accommodation is offered by us and accepted by you with a higher price than that originally booked in the same location where no additional payment is made by you.
If we become unable to provide a significant proportion of the services that you have booked with us after you have departed, we will make alternative arrangements for you at no extra charge and, if appropriate in all the circumstances, will pay you reasonable compensation.
Villa Bookings as part of a package or sold separately
If you have purchased a villa reservation through Fly to Blue, you will receive a contract for this reservation. This contract will hold its own cancellation policy and supersedes all policies in this document. Once signed you will be bound by its cancellation policy.
Private Jet Charter Bookings as part of a package or sold separately
If you have purchased a Private Jet charter reservation through Fly to Blue, you will receive a contract for this reservation. This contract will hold it’s own cancellation policy and supersedes all policies in this document. Once signed you will be bound by its cancellation policy.
Our Responsibilities to you in respect of Package Holidays
1) We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel, Package Holidays and Package Tours Regulations 1992 as set out below. Subject to these booking conditions, if we or our suppliers perform or arrange your contracted holiday arrangements negligently, taking into consideration all relevant factors (for example following the complaints procedure as described in these conditions and the extent to which ours or our employees’ or supplier/principals’ negligence affected the overall enjoyment of your holiday), we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our suppliers have been negligent if you wish to make a claim against us.
2) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost, or other claim of any description if it results from:
(i) the act(s) and/or omission(s) of the person(s) affected;
(ii) the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
(iii) (unusual or unforeseeable circumstances beyond ours or our suppliers control, the consequences of which could not have been avoided even if all due care had been exercised; or
(iv) an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.
3) We limit the amount of compensation we may have to pay you if we are found liable under this clause:
(i) for loss of and/or damage to any luggage or personal possessions and money: the maximum amount we will have to pay you in respect of these claims is £25 per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind;
(ii) for claims not falling under 3(i) above and which don’t involve injury, illness, or death: the maximum amount we will have to pay you in respect of these claims is twice the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.
company’s own ‘Conditions of Carriage’ will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’. You acknowledge that all of the terms and conditions contained in those ‘Conditions of Carriage’ form part of your contract with us, as well as with the transport company and that those ‘Conditions of Carriage’ shall be deemed to be included by reference into this contract.
4) In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.
5) It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier/principal(s) strictly in accordance with the complaints procedure set out in these conditions. Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
6) Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you.
7) We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised by us. For example, any excursion you book whilst away, or any service or facility which your hotel or any other supplier/principal agrees to provide for you.
Delays, Missed Transport Arrangements, and other Travel Information
If you or any member of your party misses your flight or other transport arrangement, it is cancelled, or you are subject to a delay of over 3 hours for any reason, you must contact us, and the airline or other transport supplier/principal concerned immediately.
The Package Travel Regulations provide that in the event that you experience difficulties, we will provide you with prompt assistance. Where you experience a delay, which is not owing to any failure by us, our employees or sub-contractors, this prompt assistance is likely to extend to providing help in locating refreshments, accommodation and communications but not paying for them. Any airline or other transport supplier/principal may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements.
Complaints During Travel
1) If you have a problem during your trip that is not connected to a hotel, this must be reported to Fly to Blue Ltd immediately. If you fail to follow this procedure, there will be less opportunity for Fly to Blue Ltd to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.
2) If there is an issue at the hotel you are staying at, then this problem must be reported to the hotel immediately. This complaint should also be made to Travel Unwrapped so we are aware of any ongoing issues. If you fail to follow this procedure, there will be less opportunity for the hotel to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result. If you still wish to complain when you return home, you can contact us, and we will liaise between you and the hotel to try to resolve your complaint. Please note that we do this as part of our customer service to you and as a gesture of goodwill only. We do not accept responsibility for dealing with complaints, nor do we have any liability for refunds or compensation.
3) If there is an issue with your flight, the complaints procedure of the airline carrier used will supersede these booking terms and conditions. If you would like us to carry your complaint to the carrier, we will do this as part of our customer service to you and as a gesture of goodwill only. Fly to Blue Ltd is not liable for the actions of the carrier nor do we have any liability for refunds or compensation.
Please note that any complaint about services must be made to us immediately any problem arises, failing which we cannot be liable for any problem we were not given the opportunity to rectify.
Suppliers
Some aspects of Fly to Blue Ltd’s bespoke trips may be run by third-party suppliers. These services and activities include but are not limited to accommodation, biking, walking, horseback riding, rafting, kayaking, canoeing, paragliding, ski and snowboard tuition, transfers, avalanche awareness courses, yoga courses, off-piste skiing and snowboarding, gliding, and helicopter and other aircraft flights or charters. These aspects may be dependent on factors outside Fly to Blue Ltd’s control, such as, but not limited to, weather and if they do not run for any reason, no refund will be given.
You must acknowledge that many of the activities offered are inherently risky. Fly to Blue Ltd does not accept responsibility and is not liable for any negligent acts or defaults of any supplier or any other person, company or corporation not directly under its control. We will however act on your behalf as a gesture of goodwill to you only, to satisfy any complaints you may have regarding any part of your trip not directly under the control of Fly to Blue Ltd.
Some suppliers may request that you sign a waiver or acknowledgement of risk. If you refuse to sign, you may be excluded from that activity and no refund will be issued.
For any cancellation made by a supplier under the circumstance of Force Majeure please see Section C paragraph entitled Force Majeure.
SECTION C – APPLICABLE TO ALL BOOKINGS
This section applies to all bookings you make with us along with the planning process for all bookings and potential bookings.
Trip Planning Design Fee
WHERE YOU RECEIVE A FIRST DRAFT BESPOKE TRIP ITINERARY
On your enquiry, Fly to Blue Ltd, takes a full brief and once we have established where and when you wish to travel, and if we are satisfied that this is feasible, on your instructions present options to you in accordance with your requirements. Once you receive your first itinerary labeled with and choose to further refine the itinerary you are bound by a non refundable design fee. This fee is £500 for every 2 adults (over 12 years old) passengers travelling. Under certain circumstances this fee will be higher but this will be expressly communicated to you prior to the presentation of a design. This covers the cost of researching your bespoke trip.
For all bookings, by making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:
He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
He/she consents to our use of information in accordance with our Privacy Policy;
He/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
he/she accepts responsibility for payment of the arrangements on behalf of all persons detailed on the booking.
Special requests
If you have any special requests (for example dietary requirements, cots, or room location), please let us know at the time of booking. We will pass on all such requests to the supplier, but we can’t guarantee that they will be met, and we will have no liability to you if they are not.
Insurance
Adequate travel insurance is a condition of your contract with either us or the hotel in question, as applicable. You must take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; pre-exiting medical conditions and other expenses. If you fail to travel with adequate insurance cover, we will not be liable for any losses in respect of which insurance cover would otherwise have been available.
Jurisdiction and Applicable Law
These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so.
Accuracy
We endeavor to ensure that all the information and prices both on our website and in our brochures, are accurate; however occasionally changes and errors occur, and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed. Please note that special offers may be withdrawn without any notice.
Accommodation Ratings and Standards
All ratings are as provided by the relevant supplier and these may differ from the official ratings. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given.
Force Majeure
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.
Disabilities and Medical Problems
We are not a specialist disabled holiday company, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your stay, please provide us with full details before you make your booking so that we can try to advise you as to the suitability of your chosen arrangements. It is your responsibility to provide us with full and accurate details on any special assistance you may require. We may require you to produce a doctor’s certificate certifying that you are fit to participate in your chosen arrangements. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.
Your Behaviour
All guests staying with us are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of other guests, travellers, or locals. If in our opinion or in the opinion of any hotel manager or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger, or annoyance to any of our other guests or any third party or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking arrangements with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other service immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other service will be made, and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure from the hotel. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
Conditions of Suppliers
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.
Data Protection and Privacy
Please see our data protection and privacy policy for full information regarding the way in which we use and store your personal data.
24/7 Concierge Services
Our 24/7 concierge services are subject to a fair usage policy. Whilst all requests are taken, we cannot guaranty the delivery of all requests, every effort will be made to fulfil requests made. Fly to Blue Ltd reserves the right to refuse any request it deems inappropriate or outside of the fair usage policy or without reasonableness.
On public holidays such as Christmas and New Year, Fly to Blue Ltd will run a reduced 24/7 service, All non urgent requests will be answered within 6 hours.
SECTION D – APPLICABLE TO COMPETITIONS
Competition Terms
All bookings made through competition prizes, as full bookings, or redeemed for part of a booking, are subject to the terms and conditions of that competition, which are supplied at point of entry; any terms and conditions for competitions run by, or in partnership with, third parties do not supersede, invalidate, or replace these booking terms and conditions.
